The operational management of service delivery within a service-oriented architecture (SOA). The main objective of SOM is to provide a differentiated service delivery capability during operation, using business objectives to drive system behaviour.

ServiceNow is a software platform that supports IT service management and automates common business processes. Offered as Software-as-a-service (SaaS) organization use it to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems.

An Extensible Markup Language (XML)-based language that facilitates the exchange of provisioning information among applications and organizations, corporations, or agencies. 

ServiceStack is a simple, fast, versatile and highly-productive full-featured Web and Web Services Framework that's thoughtfully-architected to reduce artificial complexity and promote remote services best-practices with a message-based design that allows for maximum re-use where ServiceStack Services are able to be consumed via an array of built-in fast data formats (inc. JSON, XML, CSV, JSV, ProtoBuf and MsgPack) as well as XSD/WSDL for SOAP endpoints and Rabbit MQ and Redis MQ hosts.

A semi-permanent interactive information interchange, also known as a dialogue, a conversation or a meeting, between two or more communicating devices, or between a computer and user.

A device or application that governs the manner in which calls, also called sessions, are initiated, conducted and terminated in a VoIP (Voice over Internet Protocol) network. 

A set of rules that defines how multimedia sessions can be set up to allow all end points to effectively participate in the session. 

An Internet Engineering Task Force (IETF) standard protocol for initiating an interactive user session that involves multimedia elements such as video, voice, chat, gaming, and virtual reality.

The use of VoIP to facilitate the connection of a private branch exchange (PBX) to the Internet. SIP trunking is able to combine data, voice and video in a single line, eliminating the need for separate physical media for each mode. 

An encryption and decryption key that is randomly generated to ensure the security of a communications session between a user and another computer or between two computers. 

You can change the text of various Views by using the setText() method. This method will replace the text of a View with data from either a string variable or with text. TextViews are often changed from code using the setText() method.

Structured Graph Format (SGF), an application of the Extensible Markup Language (XML), is used to describe a Web site so that its pages and content can be displayed and accessed in a structured, usually tabular form. 

In the Linux operating system, a shadow password file is a system file in which encrypted user password are stored so that they aren't available to people who try to break into the system. 

A copy of Basic Input/Output Operating System (BIOS) routines from ROM into a special area of RAM so that they can be accessed more quickly. Access in shadow RAM is typically in the 60-100 ns range whereas ROM access is in the 125-250 ns range. 

A type of database partitioning that separates very large databases the into smaller, faster, more easily managed parts called data shards. The word shard means a small part of a whole.

An XML-based framework used to define and access information about learning objects so they can be easily shared among different learning management systems (LMSs).