A low-cost, centrally-managed computer devoid of CD-ROM players, diskette drives, and expansion slots.

A solid state drive that may be manufactured in a PCI Express form factor. It could also be a SATA or SAS drive that plugs into the standard SATA/SAS interface, allowing it to be installed directly into a server. 

A variable value that a server can include in an HTML file before it sends it to the requestor.  A Web file that contains server-side include statements is usually defined by the administrator to be a file with an "." suffix.

A method of offloading backup procedures from a server so that the time ordinarily devoted to backup functions can be used to carry out other server tasks. 

A group of specifications intended for the development of applications based on service-oriented architecture (SOA), which defines how computing entities interact to perform work for each other. 

The name of a specification designed to streamline the processing of SOA data from diverse sources such as XML documents, relational databases and Web Services. SDO can be used with static or dynamic interfaces.

A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider's capabilities are arranged into services.

A communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

A paradigm developed by IBM that defines the extent to which various services are integrated in a service-oriented architecture (SOA). A SIMM can help an organization determine how well-developed its services, policies and governance are. 

A protocol or method of organizing and locating the resources (such as printers, disk drives, databases, e-mail directories, and schedulers) in a network. SLP is intended to give users an easy-to-use interface to a network's resource information. 

ServiceNow is a platform-as-a-service (PaaS) provider of IT service management (ITSM) software,  founded in 2003 by Fred Luddy.

A number assigned by a phone company to a terminal on an Integrated Services Digital Network B-channel. A SPID tells equipment at the phone company's central office about the capabilities of each terminal (computer or phone) on the B-channels. 

In software engineering, service virtualization is a method to emulate the behavior of specific components in heterogeneous component-based applications such as API-driven applications, cloud-based applications and service-oriented architectures. It is used to provide software development and QA/testing teams access to dependent system components that are needed to exercise an application under test (AUT), but are unavailable or difficult-to-access for development and testing purposes. With the behavior of the dependent components "virtualized," testing and development can proceed without accessing the actual live components.

A contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. 

The monitoring and management of the Quality of Service (QoS) of an entity's Key Performance Indicators (KPIs). A SLM enables an organization to be assured with stability, reliability, and performance for the provided IT infrastructure. 

A method of integrating computing entities using only service interactions in a service-oriented architecture. SOI addresses problems with integrating legacy and inflexible heterogeneous systems.